Partner Terms

Last updated: 19 September 2026

These terms are the agreement between your business and Kahlao. They apply from the day your account is set up. If you are a player booking a court, the player terms are the ones that apply to you.

What you get

For as long as your account is open, you can use:

• Your booking page at book.kahlao.com, under your own name and branding, where your players see live availability and book with you directly.
• The management app at partners.kahlao.com: your calendar, courts, clients, bookings, invoices and payment records, staff accounts, and settings.
• Email to your players, sent on your behalf: booking confirmations, changes, and account email such as password resets.

We may add features, change them, or retire ones that are not working. If a change materially reduces what you are paying for, we will tell you before it happens.

What it costs

A monthly subscription, priced per location, from ₱999 a month. That is the base price, and it covers every feature Kahlao offers today: unlimited bookings, unlimited clients, no feature tiers. If we ever price a larger venue or a feature we add later differently, we will tell you in writing before it applies to you; nothing is added to your bill without your say.

No per-booking fees, no commission. We do not take a percentage of what your players pay you, we do not charge you per booking, and we do not charge your players anything at all. Your busiest month costs the same as your quietest.

Add a location and the fee for that location starts with it. Close one and it stops. If we change the price, we will give you at least thirty days' written notice; if the new price does not work for you, cancel before it takes effect and you will never pay it.

No lock-in

The subscription runs month to month. There is no minimum term, no cancellation penalty, and nothing to buy out. Tell us you are leaving and we will close the account at the end of the month you have paid for.

Your court, your rules

You decide how your venue runs, and Kahlao does what you tell it. That includes your courts and their rates, your business hours, how far ahead players can book, whether bookings are confirmed automatically or held for you to accept, whether guests can book without an account, whether players can reschedule and with how much notice, which payment methods you accept, and the wording of your own cancellation and no-show policies.

We display those policies to your players at checkout. We do not write them, do not enforce them for you, and do not collect anything under them. Making sure they are lawful and that you honour them is your side of the bargain.

You are responsible for the court time you sell: that the venue is as described, that the booking you accepted is honoured, and that complaints from your players are dealt with. We will pass on anything a player brings to us, but we cannot settle it for you.

Money

Kahlao is not your agent and does not collect money for you. Your players pay you directly: GCash, bank transfer, or at the counter. Nothing passes through us, we hold no client money, and we issue no refunds.

The payments you record in Kahlao are your bookkeeping, not a payment service. Reconciling them, issuing official receipts, and your tax obligations (BIR registration, VAT or percentage tax, whatever applies to your business) are yours.

If we ever add an online payment processor, it will be optional, and its terms will be put to you before you can switch it on.

Your data is yours

Everything you put into Kahlao (your clients, their bookings, your prices, your takings) belongs to your business. Under the Data Privacy Act you are the personal information controller and we are your processor. We hold it on your instructions and for nothing else.

We do not sell it, mine it for our own purposes, or show it to another court. There is no shared client list across Kahlao and no way for one venue to see another's: a player who books at two Kahlao courts exists as two separate records at two separate businesses. That is enforced by the software rather than by policy.

If you leave, your data comes with you. Ask and we will give it to you in a readable format before we delete it. The privacy policy covers the rest, including who our suppliers are and how long things are kept.

You are responsible for having a lawful basis to hold your clients' details, for what you ask us to send them, and for your own privacy notice covering it.

Your brand and content

Your logo, photos, court descriptions, and everything else you upload stay yours. You give us permission to show them on your own booking page and in the email we send your players: that is the whole extent of it.

We do not license your content onward, publish it on other websites, advertise your business elsewhere, or use your name to buy search ads. Kahlao is not a marketplace and does not promote one court over another. When your account ends, so does the permission.

You confirm you have the right to use what you upload, including consent from anyone identifiable in a photo, and a parent or guardian's consent if they are under 18. If consent is withdrawn, take the photo down.

Your accounts and your staff

Your admin creates staff accounts and sets the first password; each person changes their own afterwards. One login per person: sharing a login means you cannot tell who did what.

Managing that access is yours: remove people when they leave, and tell us straight away if you think an account has been compromised. We are not liable for what happens through a login you gave someone or failed to remove.

Using the software properly

You agree not to:

• resell, sublicense, rent, or give access to Kahlao to anyone outside your own business;
• copy, reverse-engineer, or use it to build a competing product;
• scrape it, overload it, or try to get at data that is not yours;
• upload unlawful content, someone else's content, or anything malicious;
• use it to send your players marketing they did not agree to, or anything that breaks the Data Privacy Act.

We also ask that you and your staff are civil to ours. We are a small team and we answer our own support; abuse or threats are grounds for us to limit contact or to close the account.

Uptime and support

We work to keep Kahlao available and correct, and we will give notice of planned maintenance where we can. We do not offer a guaranteed uptime figure, and we will not pretend to: if we ever commit to one, it will be written here.

Support is by email and Messenger, from real people, at [email protected].

What we promise, and what we do not

We will provide the service with reasonable care and skill, and substantially as described. We do not warrant that it will be uninterrupted, error-free, or that it will fit a purpose we have not discussed with you. You are responsible for deciding that Kahlao suits how your venue runs.

Liability

Neither of us is liable to the other for indirect or consequential loss, or for lost profit, lost revenue, lost business, lost savings, or wasted time.

Our total liability to you for any claim is capped at the subscription fees you paid us in the twelve months before the claim arose.

Nothing here limits liability that Philippine law does not allow us to limit, including for death or personal injury caused by negligence, for fraud, or under the Data Privacy Act.

What you cover us for

You will cover us against claims and costs arising from the court time and services you sell, the content you upload, your breach of these terms or of data protection law, and misuse of your accounts. In plain terms: we are not on the hook for how your venue is run.

Confidentiality

Each of us will keep the other's confidential information to ourselves and use it only for this agreement. That covers your business figures and our pricing and technical detail alike, and it continues after the agreement ends. It does not cover information that is already public, that either of us worked out independently, or that the law requires us to disclose.

Suspending or ending the account

You can leave at any time, by telling us in writing. No reason needed.

We may suspend or close an account if:

• the subscription goes unpaid;
• the software is being used unlawfully, or in one of the ways ruled out above;
• there is fraud, or a real risk to other people's data or to the platform;
• you close the business.

Except where the problem is serious enough that we have to act immediately, we will tell you what is wrong and give you a fair chance to put it right before we close anything.

When the account ends: access stops, your booking page comes down, anything you still owe falls due, and we will give you your data before deleting it. Bookings your players already hold are between you and them, and honouring them is still your responsibility.

Changes to these terms

We will post changes here and update the date at the top, and we will email you before a change that materially affects you takes effect. If you do not accept it, you can leave: that is the remedy, and there is no penalty for using it.

General

• Assignment. You cannot transfer this agreement without our written agreement. We can transfer it if Kahlao is sold or reorganised, and the buyer takes on these terms with it.
• Whole agreement. These terms, the price confirmed in writing when you signed up, and the privacy policy are the whole of it, and they replace anything said beforehand.
• Severability. If a clause turns out to be unenforceable, the rest still stands.
• No partnership. This is a supplier relationship. It does not make us partners, employees, or each other's agents.
• Force majeure. Neither of us is liable for a failure caused by something genuinely outside our control: a typhoon, a national outage, a government order.
• Notices. To us, at [email protected]. To you, at the contact details on your account: keep them current.

Law

This agreement is governed by Philippine law.

Talk to us

Email [email protected] or message us on Messenger. Before you sign up as much as after: we would rather answer first.